Amber Collins, Peak’s VP of Operations, and A.J. Peak, Peak’s CEO, presented at Dykema’s 6th Annual Definitive Conference for Dental Service Organizations. The conference took place in Dallas on July 10th-July 12th.
The event brought over 800 of the greatest thought leaders in the industry, all in the same place, for three action-packed days. Topics were selected to appeal to all facets of the DSO industry, including sellers, buyers, investors, dental entrepreneurs, group practices of all sizes, as well as DSOs and special markets.
Amber Emphasized the Patient Experience
To kick off the conference on July 10th, Amber spoke at Empower Hour, a DSO networking event for women. This special networking event was geared specifically for the professional women in the DSO industry to connect, exchange, and inspire.
She later sat down with Amol Nirgudkar, CEO of Patient Prism, to discuss the importance of the patient experience. As a commitment to the patient experience, Peak dedicates a mandatory day of training for all employees that focuses on just that. While it can be difficult to measure the patient experience as a whole, Peak regularly evaluates how likely patients are to refer friends or family to the practice in order to better understand how each practice is doing.
Watch the full interview below:
A.J. Joined the CEO Panel for “An Unfiltered Discussion”
During day two of the conference, A.J. joined the CEO Panel for “An Unfiltered Discussion.” The panel included Kenneth Cooper, CEO of North American Dental Group, and was moderated by Brian Colao, Director of the Dykema DSO Group.
A.J. also sat down with Amol Nirgudkar to talk about how he has successfully scaled Peak Dental Services, focusing specifically on four main pillars of growth:
- Get the strategy right and make sure you’re not trying to be all things to all people.
- Make sure you have enough cash.
- Have the right set of people.
- Execute (get the right KPIs, accountability metrics, and manage growth).
Watch the full interview: